Frequently Asked Questions
General
Q: What services do you offer?
A: We provide top-tier Video Editors, Graphic Designers, and Virtual Assistants at an affordable rate. Each professional is handpicked and works full-time under our supervision to ensure high-quality output.
Q: How does your service work?
A: You tell us what you need, and we’ll match you with the best-fit professional. They’ll work as an in-house team member for you, while we oversee their performance to maintain quality.
Q: What are the benefits of hiring through you instead of directly?
A: Hiring through us means:
✔️ No recruitment hassle
✔️ No overhead costs
✔️ Fully vetted professionals
✔️ Ongoing supervision for quality control
Q: Is there a long-term contract?
A: No, we offer month-to-month pricing with no long-term commitments. You can pause or cancel anytime.
Q: What time zones do your team members work in?
A: They typically align with your time zone, ensuring smooth communication and collaboration.
Video Editing
Q: What kind of videos can your editors create?
A: Our editors specialize in:
✔️ Video Ads (Facebook, Instagram, TikTok, YouTube)
✔️ YouTube Content & Editing
✔️ Corporate & Promotional Videos
✔️ Motion Graphics & Animation
Q: Will the editor understand my brand’s style?
A: Yes! We match you with an editor who aligns with your creative vision, ensuring brand consistency.
Q: How experienced are your video editors?
A: Our editors have years of experience working with brands, content creators, and agencies, specializing in high-quality and engaging edits.
Q: How fast is the turnaround time?
A: Turnaround times vary depending on project complexity but typically range from 24-72 hours.
Q: Do you offer revisions?
A: Yes! We offer unlimited revisions within the scope of the project to ensure you’re satisfied.
Graphic Design
Q: What design services do you offer?
A: We provide social media graphics, branding, website graphics, packaging, and more.
Q: Do you offer revisions?
A: Yes! We offer unlimited revisions within the scope of the project to ensure you’re satisfied.
Q: Do you provide source files?
A: Yes, upon request, we deliver PSD, AI, or other editable files.
Q: Can you design for different social media platforms?
A: Definitely! We create optimized designs for Instagram, Facebook, LinkedIn, and more.
Q: How do I communicate my design needs?
A: We collaborate through email, project management tools, or direct chats to ensure clarity.
Virtual Assistant
Q: What tasks can a VA handle?
A: Our VAs can manage emails, schedule appointments, conduct research, handle data entry, and more.
Q: Are your VAs trained for my industry?
We match you with a VA who understands your industry and train them as needed.
Q: How do I communicate with my assistant?
A: You can connect via email, Slack, Zoom, or any preferred communication tool.
Q: Can I assign multiple tasks to my VA?
A: Absolutely! Your VA can manage multiple tasks as long as they fit within their workload.
Q: What if my VA isn’t the right fit?
A: No worries! We offer quick replacements to ensure you have the perfect match for your needs.